General Terms and Conditions – Website
1. The Service
Panzify AB, registration number 559383-7940, provides the service Website including CMS and the WordPress updating tool, hereinafter referred to as the Service. Through the Service, the Customer gains access to their own website with a unique web address. The scope, price, and functionality of the Service are specified in the Customer’s order, as well as in later agreed additions and modifications.
2. Service Startup and Support
The Customer must provide all materials (e.g., text, images, and other content) for the Service before startup or as agreed upon. Panzify AB will initiate the Service no later than 30 calendar days from the order date.
3. Right to the Service and Content
The Customer is granted the right, for a fee, to use the Service with the agreed-upon functionality during the term of the agreement. All materials provided by the Customer to the Service remain the property of the Customer. Panzify AB does not claim ownership of the Customer’s web address (URL) either. Ownership and all intellectual property rights to the Service belong to Panzify AB or a third party represented by Panzify AB and may not be used by the Customer beyond what is expressly permitted by Panzify AB. The permission must be in writing.
4. Customer’s Responsibility for Login Credentials
The Customer agrees not to disclose their username or password to any unauthorized person and to ensure that any document containing username or password information is stored in a manner that prevents unauthorized access. The Customer must immediately notify Panzify AB if there is reason to suspect that an unauthorized person knows the Customer’s username and/or password. The same applies if the Customer, in any way, has made it possible for an unauthorized person to access the username and/or password, such as through the loss of a note or similar. The notification is considered to have reached Panzify AB when the Customer receives confirmation of the notification.
5. Fees and Payment
The Customer is obligated to pay the agreed fees for the Service. Payment is made by invoice or with account- or payment cards accepted by Panzify AB. Panzify AB applies advance payment for the agreed period. In the event of the Customer’s delay in payment, Panzify AB is entitled to statutory compensation for payment reminders, collection costs, and default interest of 8% from the original due date.
6. Liability and Limitation of Liability
The Customer is solely responsible, in relation to Panzify AB, for the content of the information transmitted to the Service, as well as for the goods and/or services offered via the Internet. The Customer is responsible for ensuring that any necessary permits exist for the distribution, reception, or storage of information.
Panzify AB is not liable for or compensates for damage caused by the loss of or errors in materials provided or stored on the Customer’s website, or damage caused by any authorized or unauthorized person gaining access to, altering, or destroying data or information.
Panzify AB is not liable for damages or losses in the event of delays, loss of password, interruptions, non-delivery, or incorrect delivery of data, or similar circumstances, unless Panzify AB has acted intentionally or with gross negligence.
Panzify AB is not responsible for damages arising from errors or deficiencies in services provided by third parties, including but not limited to external service and product providers.
The Customer is responsible for all materials they place on the website within the Service. This applies to text, images, videos, audio, other data, and links to other websites. If the material the Customer has placed on the website, for which they are responsible, contains information that may violate the law, infringe on the intellectual property rights of others, incite criminal acts, or harm Panzify AB’s operations or reputation, Panzify AB has the right to immediately remove such information.
The Customer shall not use the Service in a manner that causes significant inconvenience to Panzify AB or any other party. The Customer shall indemnify Panzify AB against claims made by third parties against Panzify AB due to the use of the Service.
The Service may be used for commercial purposes to the extent corresponding to the Customer’s business activities. Each party is only entitled to compensation for direct costs caused by the other party’s errors or omissions, up to an amount not exceeding an annual fee for the Service. The Customer is not entitled to compensation for indirect damages, such as lost profits or anticipated savings, under any circumstances. The Customer is also not entitled to compensation from Panzify AB for damages caused by war, warlike events, interruptions in public communications or telecommunication services, strikes, and other similar events that Panzify AB cannot control. This also applies to domain name registration authorities, such as delays in the application process or rejection of applications.
7. Personal Data
Panzify AB (org. no. 559383-7940) is the data controller for the processing carried out by us or on our behalf. This means that we are responsible for the personal data we have about the Customer and how we process it. For more information, please refer to our GDPR policy.
8. Service Interruptions for Maintenance
Panzify AB reserves the right to interrupt the operation for technical maintenance. However, Panzify AB shall notify the Customer of the interruption at least 3 working days in advance via Panzify AB’s website. Maintenance work shall be performed outside of office hours as much as possible.
9. Changes to the Service and Terms
Panzify AB reserves the right to make changes to identification procedures, operational methods, systems, customer service hours, technical specifications, etc. These changes shall be communicated to the Customer in writing no later than 14 days before the changes take effect. Changes to the agreed functionality of the Service that result in deterioration for the Customer shall be approved by the Customer.
Panzify AB strives to maintain low fixed prices for the Customer. In the event of changes in the general price level or if Panzify AB’s suppliers change their prices, Panzify AB may adjust its prices. Such changes to the Service fee shall be specifically communicated to the Customer when the invoice is sent and cannot be applied retroactively.
Changes to the general terms and conditions shall become effective for the Customer at the latest in connection with the payment of a new annual fee. Panzify AB is entitled to assign this agreement to another company within the same group as Panzify AB or to companies engaged in similar activities as Panzify AB. The Customer shall be notified in writing of any assignment.
10. Term of Agreement and Termination
The agreement is valid from the agreement date for one year. If the agreement is not terminated by either party at least 90 days before the end of the current term, it shall be extended for one year at a time unless otherwise agreed. Paid fees are non-refundable. The termination shall be in writing or electronic form (mail or email).
Special Terms for E-commerce
1. The Service
Panzify AB, organization number 559383-7940, provides the additional service of E-commerce, in addition to the services specified in the general terms and otherwise in the Customer’s order. These special terms apply in the event that the Customer has specifically agreed to include E-commerce in the Service and only in relation to the Customer’s use of E-commerce. To the extent not otherwise stated in these special terms, the general terms and conditions also apply to E-commerce.
2. Customer’s Responsibility
In addition to what is stated in the general terms and conditions, the Customer is responsible for the goods and/or services made available for sale through E-commerce. The Customer guarantees that they have the right to dispose of the goods and/or services offered. The Customer undertakes to indemnify Panzify AB against any claims made by third parties against Panzify AB relating to information made available by the Customer within the Service.
3. Panzify AB’s Responsibility
Panzify AB provides E-commerce on the internet as part of the Service and manages the installation, operation, and maintenance of the technical platform. Panzify AB’s responsibility for operation and interruptions is further described in the general terms and conditions.
4. Third-Party Services
To the extent that E-commerce includes services provided by third parties (such as business systems, payment or logistics solutions), Panzify AB’s responsibility is in all cases limited to referring the Customer’s issues and questions to the third-party provider. For these services, the terms and conditions of the third-party provider in force at any given time apply.
5. Personal Data
When using E-commerce, the Customer may process personal data from prospective, current, and former customers, etc. The Customer undertakes to process this personal data in accordance with the General Data Protection Regulation (GDPR) and, therefore, only process them after obtaining consent from the individuals concerned, if required.
To the extent that Panzify AB is considered a processor to the Customer in the processing of personal data, Panzify AB undertakes to take the appropriate technical and organizational measures required to protect the personal data processed and to comply with the processing instructions provided by the Customer. If the Customer provides such instructions and it results in specific costs for Panzify AB, Panzify AB is entitled to charge these costs in accordance with the applicable price list.
Any dispute arising from this agreement shall be resolved in a general court. The terms and conditions of the agreement shall then be applied and interpreted in accordance with Swedish legislation.